HSC – Health

You may see the following message when trying to transfer a patient to another ward:

There has been an error, please contact your administrator. Error ID: [ID].

___________________________________________________________

This happens when there is an overlap in the patient’s appointment follow up period, which prevents the transfer from completing.

You will be connected to a live support agent who can fix the underlying issue.

- Patient details.
- The ward you are trying to transfer the patient to.

1. Open the Digital Assistant.
2. Type talk to a person.
3. You will be connected to a live support agent who can fix the underlying issue.
4. When connected, please provide:
   - Patient details.
   - The ward you are trying to transfer the patient to.

Guidance for resolving an error when transferring a patient to another ward.

Unable to transfer patient to a ward

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Unable to transfer patient to a ward

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