HSC – Health

You are trying to enter an outcome for an appointment, but the RTT status field is greyed out. As RTT is mandatory, this prevents you from completing the outcome.

___________________________________________________________

If you are unable to enter an outcome because the RTT status is not available:

You will be connected to a live support agent who can help resolve the issue.

1. Open the Digital Assistant.
2. Type talk to a person.
3. You will be connected to a live support agent who can help resolve the issue.

Please include the following details when speaking with an agent:

What happened when you tried to record the outcome.

- Appointment date and time.
- Patient details.
- What happened when you tried to record the outcome.

Customers may be unable to record an appointment outcome because the mandatory RTT status is not selectable.

Unable to outcome appointment RTT status greyed out

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Unable to outcome appointment RTT status greyed out

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